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The MO Medical Network is a network designed to help you understand your health through the use of catered content and resources. Stop the confusion caused by inaccessible healthcare information; the MO Medical Network helps you take your health into your hands.

CONTEXT

Senior Capstone

UXDG 490 Winter + Spring 2021

TIMELINE

20 Weeks

JAN 2020 - MAY 2020

TEAM

Jasmine Attanasio

Max Poliseno

Baley Firlus

Daniel Pelletier

CONTRIBUTION

Project Manager

 

The Problem

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One in three Americans has Low Health Literacy.

Health Literacy is a person's ability to understand health concepts and relate them to themselves. 1 out of every 3 Americans has low health literacy, meaning that they either don't understand basic medical concepts or don't understand how these concepts apply to them. Out of those with low health literacy, most have government aid or no health insurance, limiting their medical visits and exposure to emergency rooms. 

 

How MO Works

MO is a medical AI assistant that listens to patient questions, and utilizing keyword association, provides simple to understand medical resources based off patients' needs, questions, and medical history. MO focuses on health comprehension and building trust with the patient, allowing for an ever-present assistant without disrupting the flow of the ER environment or impeding on the clinician's limited time.

You had me at "hello, MO"

MO is a voice assistant that responds to patient’s questions, requests, and needs starting from a simple “Hello, MO”. MO interacts either verbally or through text based on patient needs and utilizes the use of text and visuals for better explanations. With its conversational AI, MO is built to understand a variety of questions and respond in a friendly manner that would help develop a feeling of trust between patient and MO.

In the Hospital

MO is a voice assistant that responds to patient’s questions, requests, and needs starting from a simple “Hello, MO”. MO interacts either verbally or through text based on patient needs and utilizes the use of text and visuals for better explanations. With its conversational AI, MO is built to understand a variety of questions and respond in a friendly manner that would help develop a feeling of trust between patient and MO.

 

Hearing Loss Leads to Social Isolation

Hearing loss in older adults creates miscommunication and strain in social relationships which eventually leads to the older adult isolating themselves to stay away from negative interactions. This social isolation can lead to...

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Social Health

  • Negatively impacts personal and work relations

  • Increased social isolation

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Mental Health

  • Decrease in cognitive ability

  • Higher risk of dementia

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Physical Health

  • Higher mortality rate

  • Independent living is jeopardized

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How did we get here?

 
 

Process

14

Interviews

6

Contextual Inquiries

8

Cultural Probes

11

User Tests

Top User Insights

We interviewed 14 older adults, all of which had been screened to determine if they reached our hearing loss criteria. Through these interviews  and contextual research we gained the following insights...

300+ Data Points

70 Clusters

10 Key Insights

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Our Insights

Older adults feel guilty, frustrated, and embarrassed when they cannot hear others.

Older adults prefer loud conversations whether through speaker phone, high volume, or in person.

Older adults rely on non-verbal cues to understand others.

Older adults avoid scenarios with a lot of noise & disturbances because they feel lost.

Many older adults feel embarrassed when using hearing aids and actively avoid it.

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From these insights and their frequency we developed the following how might we's to define our design direction.

How Might we help older adults with hearing loss...

return to their normal flow of conversation?

improve their situational awareness?

not feel guilty or embarressed during social interactions?

release their stigma of hearing aids?

User Testing

Once our direction was formed we user tested two versions of "What?". The first consisted of large tangible cards while the second contained a more technologically advanced component which displayed the tasks on a central screen.

Version A

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Cards; tangible & movable

Version B

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Physical hub; fixed position, visual representation

total user testing subjects

11

Domain Experts

6

Hearing Participants

5

Methods

  • Wizard of Oz

  • Concierge

Insights

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Deciding between products

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What I Learned

1/

Accessibly Design

Designing for accessibility is incredibly important to keep in mind while working with products that are intended to target a large range of users. While working with Older Adults who have hearing loss, I learned a lot about minute details that might not matter to the young and able bodied but create a world of difference for those who are aging and have imparements.

02/

Designing for Older Adults

Older adults are a demographic I have not worked with before, however, with older adults consisting of nearly 25% of the US population by 2050, I deemed it important to begin my journey with them now. This product has shown me that older adults tend to get overlooked in designs and they really appreciate when we ask for their insights. I genuinely enjoyed my experience working with this demographic.

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